Professional - Customer Care Representative Job at Pyramid Consulting, Inc, Arizona

blFqMFBCV28rTFoxUWhUdE5MOHlDa01rQ2c9PQ==
  • Pyramid Consulting, Inc
  • Arizona

Job Description

Immediate need for a talented Professional - Customer Care Representative. This is a 12+ months contract opportunity with long-term potential and is located in St. Michaels, Arizona(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-71889

Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • A Customer Care Representative, you will help customers resolve any concerns or questions they may have while creating order package and monitoring orders to meet Customer desired due date/committed date and plays a partner role in providing account data that aids a sales strategy.
  • They complete this by using customer records provided by account team Billing, Provisioning, & Ordering representative (BPO), marketing, Spotfire, and other sources.
  • Contributing to strategy of sales partner
  • Structure to provide single view customer insight
  • Handling non-sales administrative duties of account management that include LOA expiration management, contract renewal verification and notification, customer notification of network impacts/projects, and managing order volumes to meet account team demands
  • Accountable for customer experience in providing data, escalating, and removing obstacles to allow commitments to be met
  • Managing account revenue reports to allow retention of Total Incremental Billed Revenue (TIBR) of assigned accounts that allow
  • Managing NPS responses and manages action plan for internal improvements identified in discovery
  • Prepares, facilitates team actioning and
  • Contribute to and present customer experience related activity on quarterly business orders, changes, tickets, contract update reviews for assigned accounts sharing activity and results
  • Managing relationship to meet any non-standard terms and conditions agreements
  • Contributes to the collection and recording of churn mitigation actions in module
  • Documents all items of connect call into connect case weekly

Key Requirements and Technology Experience:

  • Key skills; Customer Service

Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Tags

Contract work, Local area,

Similar Jobs

Baker Construction

Onsite Field Engineer (Civil, Concrete Projects) Job at Baker Construction

 ...Onsite Field Engineer (Civil, Concrete Projects) The Field Project Engineer supports field activities and spends a majority of time working with the craft workers. Activities include support of layout, daily resource requirements, lay-down yard management, daily costs... 

Harford Community College

Associate Vice President for Enrollment Management Job at Harford Community College

 ...college innovation and best practices. Residency Requirement Employees of Harford Community College, including those teaching online or virtual courses, must reside in Maryland or in one of the contiguous states: Delaware, Pennsylvania, Virginia, West Virginia, or... 

Roth Staffing

Market Manager- Sales and Recruiting Job at Roth Staffing

 ...Difference Join the #1 Staffing Firm to Work for in the U.S.! Ultimate Staffing Services, one of the largest privately held...  ...and office support, customer service, call center, HR, sales, and...  ...good! Fully remote (100% Work from Home) with choice to work hybrid or in-... 

VRC Investigations

Surveillance Investigator Job at VRC Investigations

We currently have career opportunities for experienced, self-determined, and highly motivated SURVEILLANCE INVESTIGATORS that would like to join our team of professionals in our efforts to deter and combat insurance fraud. We offer advancement opportunities in our Claims...

CBS Therapy

School Social Worker Job at CBS Therapy

 ...About Us CBS Therapy is the premier provider of School-Based and Pediatric Special Education staffing. We are owned and directed by two Speech Language Pathologists who are passionate about delivering highly qualified therapists and staff to our clients and community....