Job Description

Become a key player in the world of digital beauty, working with a global leader in the beauty industry! Partnering with Aquent, you'll join a team of passionate experts dedicated to shaping consumer experiences and driving brand engagement. As a Digital Beauty Advisor, you will be the voice of the brand across social media, engaging with consumers and building a vibrant online community. This role offers a unique opportunity to blend your customer service expertise with your passion for social media, making a tangible impact on brand perception and consumer satisfaction.

As a Digital Beauty Advisor, you will:

• Engage with fans and followers across social media platforms (TikTok, Facebook, Instagram, Twitter), responding to inquiries and fostering a positive online community.
• Support public channels by providing insights, strategy recommendations, and direct engagement.
• Participate in brand and training sessions to stay current on social media best practices and brand strategies.
• Craft personalized responses to consumer inquiries, addressing concerns and providing helpful information.
• Identify and recommend innovative ways to influence consumer purchasing decisions.
• Escalate critical customer complaints to internal teams and contribute to problem-solving efforts.
• Offer recommendations for social content and engagement based on consumer feedback and trends.
• Stay informed about emerging social media platforms, tools, and best practices.
• Maintain a 100% reply rate and adhere to established response time goals across social channels.
• Monitor personal social KPIs and contribute to maintaining high levels of consumer satisfaction.
• Offer schedule flexibility, including weekend availability, to support business needs.
• Document product issues to inform product improvement and development efforts.
• Accurately enter required information into CRM and survey systems.

Must-Have Qualifications:

• Bachelor's Degree
• 1-2 years of social media engagement experience
• Customer-obsessed mindset
• Knowledge and experience with major social media platforms
• Ability to thrive in a fast-paced environment, both independently and collaboratively
• Strong sense of urgency, flexibility, adaptability, resourcefulness, and responsiveness
• Excellent writing and problem-solving skills
• Proficiency in Microsoft applications (PowerPoint, Word, Excel)

Nice-to-Have Qualifications:

• Customer service experience
• Interest in beauty, fashion, and/or lifestyle brands

The target hiring compensation range for this role is $21.60 to $24 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description:

Global beauty company specializing in cosmetics, skincare, haircare, and fragrance. Operates with a strong focus on innovation, sustainability, and diversity, offering workers opportunities to work with leading brands, cutting-edge research, and a fast-paced, dynamic environment. The company values creativity, entrepreneurship, and professional growth, making it an exciting place for those passionate about beauty, marketing, science, and digital transformation.

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