What We Do:
Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we're bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.
Why Join:
You'll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You'll also be involved in strategic tech stack and project planning. In addition, you'll be part of a passionate team supporting businesses with offices all around the world. And of course, you'll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions.
We're an organization that really cares about its clients and its people, and we demonstrate this every day! We're a close-knit team working together to build something exceptional/extraordinary. And of course, we're all technology nerds who love interacting with people!
About This Job:
As a Senior IT Consultant, you will be the main technical resource for your team. Managing associate techs, handling escalations, and being point on our biggest accounts. This may include providing in-person and remote technical support to employees. Whether it's crawling under a desk to cable manage, configuring a firewall, or deploying 100+ computers, you're ready for whatever the day brings. You'll primarily be supporting Mac OS and Windows devices, and will facilitate IT shipments for onboarding and offboarding. You'll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships. As a Senior on the IT staff, you will be responsible for delivering appropriate resolution assistance for escalations.
This position is hybrid and will require both onsite and remote support.
What You'll Do:
Configure and support Mac OS, Windows, and other various devices in office and remote environments
Manage and support identity platforms that govern application access such as Okta and Google Workspace
Assisting with Network projects/deployments/build-outs (Remote design + configuration)
Helping standardize and implement best networking practices across client stack
Administrating a variety of SaaS applications
Developing and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
Help build and maintain the IT infrastructure for various clientele based on their needs
Configure automations and tooling especially as it relates to on-boarding and off-boarding flows
Provide a high touch customer service experience to clients
Act as one of the main technical escalation points for your fellow technicians and professional services team
Help execute on IT Projects/Initiatives (Network Rack + Stacks, MDM deployment, etc)
Perform ad-hoc duties as necessary
About You:
Bachelor's degree in a computing related discipline
8+ years of experience in an IT focused role
Expert experience with Mac OS and Windows
Strong networking background
Advanced IT Certification (Network+, Security+, etc)
Experience with core Cloud SaaS tools management (Google Workspace, Slack, Zoom, 1Password, MS O365, Notion, and JIRA)
Experience with Azure Active Directory, SSO, & SAML
Experience with identifying the root cause of faults or problems and resolving the root issue
Experience with compliance requirements and best practices (SOC2, HIPAA, etc)
Customer-service oriented with strong communication skills
Passion for IT as well as building relationships
Curious, self-starter, collaborative, and adaptable in an ever-changing field
Benefits:
Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents
Paid Parental Leave
HSA/FSA eligibility
Access to a variety of mental health programs
Compensation, Rewards & Recognition
401(k) + 4% company matching
Annual Bonus Program
Phantom Equity Program
Balance
Flexible Time Off
Learning & Development
Flexible certification and learning stipends and reimbursements
Culture
Biannual company retreats
Social events
Wellbeing events and programs
Extras
Home internet and mobile reimbursement
Monthly meal stipend
Commuter benefits
Onsite meals and snacks
Dog-friendly office
Interview Plan:
Round 1
Phone call with recruiter
Round 2
45 min Zoom call with IT Manager
Round 3: Onsite
45 min with Service Manager
45 min with IT Manager
30 min with Senior Clients Relations Manager
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