Job Description

We are looking for a Customer Service – Apparel & Order Processing Assistant to join our team! This role involves assisting customers with apparel, promotional products, and decoration while managing order entry through our Point-of-Sale (POS) software.

You’ll engage with customers in-store, via email, and over the phone , helping them find the best apparel and decoration methods to meet their needs.

Responsibilities

• Assist customers in selecting apparel and decoration methods based on their needs.
• Process sales using POS software, credit card systems, and cash register.
• Maintain accurate sales order statuses and provide timely delivery updates.
• Work closely with the production team to ensure orders are complete, accurate, and on schedule .
• Check supplier stock availability and manage customer pricing and quotations.
• Keep the sales floor organized, stocked, and visually appealing.
• Support ongoing customer relationships , including reorders and follow-ups.
• Ensure compliance with our exceptional customer service standards.

Qualifications & Skills

• Strong people skills —friendly, professional, and customer-focused.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment .
• Comfortable with computers, email, social media, and learning new software .
• Ability to communicate clearly, confidently, and empathetically in person and over the phone.
• Self-motivated with a positive attitude and a willingness to take initiative .

Education & Experience

• 2–3 years of relevant experience (not including server or call center roles).
• Experience in apparel, embroidery, or screen printing is required —training available for those with foundational knowledge.
• Some experience with graphic design (Corel Draw preferred) is a plus but not required.
• Proficiency in Microsoft Office, email, and social media is necessary.
• Experience with e-commerce platforms or website development is a bonus.

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