Job Description

Job Overview

Are you a proven leader with a passion for building high-performing teams and fostering a culture of continuous improvement? We're a growing dental lab seeking an Operations Manager to lead our production, drive efficiency, and ensure exceptional quality. While dental experience is a plus, your track record in team building, operational excellence, and a regulated environment is what truly sets you apart.

As our Operations Manager, you'll be the driving force behind our production success. You'll lead, mentor, and develop a dedicated team, championing a collaborative and improvement-focused culture. This is a fantastic opportunity for a motivated individual to make a significant impact within a dynamic company with strong potential for personal and professional growth.

About Us

Established in 1981, we have grown to become the nation's largest orthodontic laboratory and a significant player in the dental lab industry. Our mission is to positively impact lives by providing high-quality dental solutions. With a consistent compound annual growth rate exceeding 10%, achieved through strategic mergers, acquisitions, and organic expansion, we are poised for accelerated growth in the coming years. Supported by Reynolda Equity Partners, we embrace an entrepreneurial spirit, striving to double our sales and triple our EBITDA. We are on a journey to ensure that every step we take is purposeful and precise, reflecting our commitment to excellence and meaningful impact.

In this role, the key responsibilities are…

• Team Leadership & Development: Build, coach, and inspire a high-performing team. Foster a positive work environment rooted in teamwork, accountability, and continuous learning.
• Operational Excellence: Oversee all aspects of daily operations, including inbound and outbound order management, resource planning, and production scheduling to meet demanding timelines. Monitor Customer Care Centers to ensure high customer service standards.
• Continuous Improvement: Identify opportunities for process optimization, conduct root cause analysis, and implement effective corrective actions to enhance efficiency and quality.
• Financial Management: Manage P&L responsibilities, including budget creation, cost control, and financial performance analysis.
• Performance Management: Define, track, and analyze operational KPIs to drive data-informed decision-making and achieve strategic objectives. Key Metrics are Remake Percentage, Rework Percentage, On-time Shipping, and Cases Per Labor Hour. Set quality standards and production goals and ensure goals are met by monitoring production, problem-solving production issues, and motivating employees.
• Quality & Compliance: Ensure strict adherence to Good Manufacturing Practices (GMPs) and FDA guidelines for medical devices.
• Strategic Growth: Contribute to the company's growth by optimizing operations and preparing the team for future expansion.
• Human Resource Management: Partner with HR on pay, staffing, and employee relations; ensure team follows company policies and procedures.
• Travel 1-2 days weekly to Tulsa location.

In this role, you’ll need to have…

• Minimum 5 years of managerial experience.
• Bachelor's Degree in Management, Engineering, related field, or equivalent work history.
• Lean Manufacturing, Six Sigma, problem solving, coaching, project management, and planning skills, preferred.
• Merger & Acquisition experience, a plus.
• Certified Dental Technician certification, a plus.
• Proven Leadership: A demonstrated history of successfully building, leading, and motivating teams.
• Operational Acumen: Strong understanding of operational KPIs and how to leverage them for strategic decision-making.
• Continuous Improvement Mindset: Expertise in root cause analysis and a track record of deploying effective corrective actions.
• Regulated Environment Experience: Preferred experience in medical device manufacturing or other similarly regulated industries, with a strong understanding of GMPs and FDA compliance.
• Financial Savvy: Experience with P&L management, budgeting, and cost control.
• Grit & Positive Attitude: A highly driven individual with a resilient and optimistic approach to challenges.
• Growth Mindset: A self-starter committed to continuous personal and professional development, actively seeking out new knowledge through books, podcasts, courses, or other avenues.
• Effective Communication: Strong communication skills, with the ability to clearly present information to groups, interact professionally with all levels of staff, and understand and explain procedures and technical details.

What We Offer

• Competitive Salary
• Medical, Dental, and Vision Insurance
• Short-term and Long-term Disability
• Life and AD&D Insurance
• Competitive PTO
• Paid Company Holidays
• Bonus Plan
• 401(k) with company match

Why Join Us?

This is more than just a job; it's an opportunity to shape the future of our operations and grow your career within a supportive and expanding company. You'll be empowered to make a real difference, lead a fantastic team, and contribute to our ongoing success.

If you're ready to take on a challenging and rewarding role where your leadership truly matters, we encourage you to apply!

EQUAL OPPORTUNITY EMPLOYER

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