Office Manager Job at Ernest, Reno, NV

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  • Ernest
  • Reno, NV

Job Description

At Ernest, performance starts with people and our culture makes that possible. We’re looking for a hands-on, results-driven Office Manager to lead two critical departments: Customer Service and Merchandising (Purchasing) . The right leader will bring proven experience managing purchasing operations and ideally, a background overseeing customer service functions. Most importantly, they’ll embody the Ernest culture—bringing energy, clarity, and care to every interaction while creating a collaborative and high-performing work environment.

What You’ll Do

  • Lead and Inspire : Manage, mentor, and grow two department teams—purchasing and customer service—instilling a positive, accountable, and culture-driven work environment.
  • Drive Operational Excellence : Oversee day-to-day activities, ensuring operational goals are met efficiently and customer expectations are exceeded.
  • Support and Develop Teams : Equip your teams with the tools, training, and support needed to succeed; promote high morale and individual development.
  • Balance and Execute : Align customer needs with internal policies and supplier capabilities; make sound decisions that benefit both the customer and the company.
  • Boost Profitability : Implement strategies that optimize service levels, inventory management, and cost controls; monitor team KPIs and performance metrics regularly.
  • Build and Maintain Plans : Own the development of annual business plans, supporting team initiatives and long-term growth objectives.
  • Collaborate Cross-Functionally : Partner closely with sales leadership, account managers, and other departments to address challenges and uncover new opportunities.
  • Promote Culture : Lead by example with authenticity and empathy—amplifying our values, celebrating wins, and supporting each team member’s success.

What You Bring

  • 3+ years of leadership experience, ideally with at least 2 years managing a purchasing team.
  • Experience managing or working closely with customer service teams .
  • Proven ability to develop people, build team cohesion, and foster a healthy work culture.
  • Strong organizational, problem-solving, and decision-making skills.
  • Familiarity with ERP systems; SAP or advanced ERP understanding preferred.
  • A growth mindset with the ability to implement change and drive results.

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