Job Description

Akkodis is seeking a Mechanic - Level 2 RDS Agent for a long term W2 contract job with a client in Plymouth, MI .

*** No Corp-to-Corp; No C2C; No Referrals from C2C ***

• Rate Range: $30.00/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
• Duration :9-12+ months with excellent chance for conversion to Direct Hire.

Mechanic - Level 2 RDS Agent job responsibilities include:

• Provide remote assistance to customers using company Diagnostic products including Diagnostic Trouble Code (DTC) reading/clearing and analyzing, Module Programming, Module Configurations, Advance Driver Assistance System (ADAS) Calibrations.
• Provide remote assistance to customers using Bosch Diagnostic products including Diagnostic Trouble Code (DTC) reading/clearing and analyzing, Module Programming, Module Configurations, Advance Driver Assistance System (ADAS) Calibrations
• Provide troubleshooting assistance to Level 1 agents and customers via chat, email, and remote support tools
• Escalate necessary issues to the Remote Diagnostic Coordinator for direction or resolution.
• Work internally and with the Service Manager to ensure customer satisfaction.
• Opening, tracking, and closing tickets within the Bosch ticketing and tracking systems; ensures problem ownership and promotes end-user satisfaction
• Monitor and track incoming customer emails with a shared mailbox system
• Responsible for providing prompt, professional support to internal and external customers in response to a variety of remote diagnostic sessions.
• Agents will remotely perform Pre-Scans, ADAS Calibrations and Post Scans of Automotive Diagnostic Systems to assist in the proper repair and function of customer vehicles.
• Provide remote assistance to customers using the client’s Diagnostic Products including, reading/clearing and analyzing Diagnostics Trouble Codes (DTC), module programming, Module Configurations, Advance Driver Assistance System (ADAS) Calibrations and Diagnostic Trouble Shooting.
• Escalate necessary tickets or issues to level 2 Remote Diagnostic Agents or Remote Diagnostic Coordinator for direction or resolution.
• Work internally and with the Remote Diagnostic Coordinator and Service Manager to ensure customer Satisfaction.
• Opening, Tracking, and Closing tickets within client’s Ticking and Tracking Systems; ensures problem ownership and promotes end-user satisfaction
• Communication with customer using available tools: Chat and RDS Hardware
• Utilizing OE software to provide Diagnostic Service.

Qualifications:

• Automotive Certification, Automotive Training or 5+ years of Automotive ADAS/Diagnostic work experience. (Required)?
• Previous Automotive Diagnostic experience.
• Proficient on OE or Aftermarket Scan tools on procedures and capabilities. (familiarity with OE software preferred)?
• Ability to read, interpret and document automotive service information and technical service bulletins (TSB).
• Strong Automotive trouble-shooting and problem-solving capabilities.
• Engine management system?
• In depth knowledge on vehicle behavior on systems.
• Safety Systems, such as
• ADS Module
• Trailer Systems
• Safety Restrain Systems (SRS)
• Antilock Brake Systems (ABS)
• Electronic systems Energy supply and Electricity
• Braking systems
• Steering and Suspension Systems
• Understanding the process of reprogramming/flashing of automotive ECUs is preferred.
• In Depth understanding of Vehicle Diagnostic knowledge?
• Diagnostic Trouble Codes (DTCs)?
• Able to follow OE Service/Repair information?
• Previous Automotive Diagnostic experience. Must be computer literate.
• Must be procedural oriented.
• Strong customer service skills is critical.
• Electronic systems Energy supply and Electricity
• Braking systems
• Steering and Suspension Systems
• Understanding the process of reprogramming/flashing of automotive ECUs(Preferred)

Must be able to work 100% onsite in Plymouth for at least 5 months. After training period, you can go to a hybrid schedule which is 2 days a week in the office.

40 hours per week. No OT.

Schedule of Shift Hours:

7:30am – 4:00pm

9:00am – 5:30pm

10:00am-6:30pm

1:00pm – 9:30pm

Will need to cover hours Monday – Friday with occasional Saturdays.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Mike.Leeson@AkkodisGroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Job Tags

Hourly pay, Temporary work, Work experience placement, Second job, Long term contract, Work at office, Local area, Remote work, Shift work, Saturday, 2 days per week, Monday to Friday,

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