Job Description

POSITION DESCRIPTION

The Manager - Event Operations leads and manages the Event Operations Program Management teams. The Manager - Event Operations is responsible for delivering an event that meets or exceeds our client expectations. The Manager is responsible for all existing customer relationships managed by the internal team. The Manager works closely with pre-sell to renew existing programs and ensure successful onboarding of new client programs in a smooth and seamless manner.

POSITION REQUIREMENTS

• Bachelor’s degree in Business or related field.
• Minimum seven years of experience with ITA Group or like responsibility at another company, event management experience preferred.
• Effective interpersonal skills with the ability to supervise employees, including communicating employee position accountabilities and performance expectations and the ability to assess and provide performance feedback.
• Strong written and verbal communication skills with the ability to develop and conduct client presentations and training programs.
• Solid business acumen with a positive, professional attitude.
• Strong problem solving, decision-making skills with an emphasis in solution development.
• Proven track record of displaying a sense of urgency, ownership and accountability.
• Ability to promote team effectiveness enabling teamwork and collaboration to be maximized.
• Ability to demonstrate a genuine interest in the development of team members.
• Ability to maximize talent in the realm of recruitment, retention and embracing diversity of the team across the organization.
• Ability to effectively and appropriately interact with others to build trusting relationships both internally and externally.
• Proficient in Microsoft Word, Power Point, Excel and Outlook.
• Ability to consider alternatives, weighing risks and rewards before making a decision. Demonstrates sound decision making in a timely manner that leads to positive business results.
• Ability to take and give direction accordingly.
• Ability to travel as needed on behalf of the company.
• Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects or meet deadlines.
• Ability to maintain confidentiality regarding salary and personnel issues.

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

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