Job Description

Join a growing team and make a real impact by supporting business customers with customized solutions—all while enjoying the flexibility of a hybrid work schedule. This is a great opportunity to advance your career in a professional, customer-focused environment while representing a respected name in the energy industry.

Primary Services is actively recruiting for an Issue Resolution Specialist to support a large and established client in the commercial energy sector. In this role, you will serve as the primary point of contact for business customers, handling inbound and outbound interactions across phone, email, fax, internet, and mail. This is a dynamic, customer-facing role with real responsibility and the opportunity to drive customer satisfaction at scale.

Responsibilities

• Serve as the main contact for business customers with inquiries, complaints, and requests.
• Promote the company’s products and services to new and existing customers.
• Manage account activities including order entry, billing inquiries, payment arrangements, and product support.
• Resolve customer issues professionally and diplomatically, de-escalating challenging interactions.
• Analyze account data to identify solutions and ensure billing accuracy.
• Conduct outbound calls as needed to support account follow-ups or outreach.
• Apply procedural and technical knowledge to improve the customer experience.
• Identify opportunities for system or process enhancements to increase efficiency.
• Use internal software, phone systems, and Microsoft Office tools to perform tasks efficiently.
• Provide support in English and Spanish, if bilingual.

Qualifications

• High school diploma or GED required.
• Bilingual Spanish/English required for designated roles.
• Prior experience in customer service or account support preferred.
• Strong problem-solving and conflict resolution abilities.
• Effective verbal and written communication skills.
• Comfortable navigating multiple software systems and typing while speaking.
• Basic math and analytical skills for handling billing and account questions.
• Ability to stay calm, patient, and professional under pressure.

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