Job Description

We are currently seeking an experienced field service & application engineer to be a process & product support specialist for our semiconductor/microelectronics assembly equipment. Must be willing to travel regularly in the western USA region.

Responsibilities:

1. Product specialist supporting our most sophisticated capital equipment, including semi and fully automated die bonders.
2. Technical liaison with the factory for all aspects of product support.
3. Equipment installations, customer training, technical support, upgrades, troubleshooting and repairs. 
4. Maintain communication with customers to ensure timely resolution and follow-up
5. Equipment pre-sales demonstrations, help maintain demonstration lab and equipment
6. Application and process support for potential and existing customers.
7. Assist factory product managers as needed with new documentation, software testing, quality reviews, and product enhancements.
8. Occasional travel to our Germany factory for specialized training, or machine acceptance support. 
9. Support factory product managers with documentation, software testing, quality reviews, and product improvements as needed.
10. Opportunity to participate in technical collaboration on white paper publications and application presentations

Qualifications:

1. At least 3 to 5 years of experience in supporting capital equipment, preferably in the semiconductor and related industries. Vision systems experience a plus.
2. B.S., A.S., or relevant technical experience considered.
3. Specific experience with backend semiconductor equipment, processes and advanced packaging science is ideal.
4. Confident hands-on experience with strong mechanical and electrical troubleshooting skills. Able to resolve issues quickly and efficiently.
5. Includes varied travel up to 50-70%. Must have adaptability to schedule changes. Will involve multi-day visits to customer sites in North America (primarily Pacific & Mountain zones).
6. Must be self-motivated and thrive within a small company environment. Able to multi-task and take the initiative to anticipate and proactively solve problems, manage competing priorities, and drive tasks forward with minimal supervision.
7. Excellent interpersonal and communication skills are essential.
8. Strong PC and organizational skills assumed
9. The job may require lifting heavy objects and working in confined spaces.

Salary is commensurate with experience. Full benefit package available. Applicants must be legally authorized to work in the United States without sponsorship.

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