Job Description

We’re Hiring!

Customer Service Representative – Billing

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2025 - June 2026)

FUNCTION: Product Supply

LOCATION: Cary, North Carolina

TYPE: Permanent

Role Seniority : Non- Managerial

GET TO KNOW YOUR AREA:

• We are looking for a proactive and detail-oriented Customer Service Representative to support our Order-to-Cash (O2C) processes. This position will provide support across various activities such as billing, order processing, returns, account reconciliation, and inventory reconciliation. While the employee may not always be responsible for all listed tasks, they should have the flexibility and knowledge to support these key processes as needed.

YOUR MISSION WILL BE TO:

Billing & Invoicing

• Generate and validate customer invoices in coordination with the sales and logistics teams.
• Troubleshoot billing discrepancies to ensure timely resolution.

Sales Order Processing

• Enter and review sales orders in the ERP system.
• Ensure order accuracy, monitor delivery progress, and resolve order-related issues.

Returns Management

• Manage return authorizations and coordinate product returns with internal teams.
• Support processing of credit notes or replacement orders based on return reasons.

Account Reconciliation

• Investigate and resolve customer billing or payment discrepancies.
• Collaborate with Finance to maintain accurate account records and statements.

Inventory Reconciliation

• Review inventory movement data to identify discrepancies between physical and system stock.
• Work with warehouse, logistics, and finance teams to correct and reconcile differences.

ARE YOU READY FOR THE ROLE?

Main requirements:

• Bachelor’s/Associate degree preferred, or equivalent experience in customer service, logistics, or order management.
• 2+ years of experience in Order-to-Cash or Customer Service roles.
• Experience using ERP systems (e.g., SAP, D365) is a strong advantage.
• Strong analytical skills and attention to detail.
• Excellent communication skills (written and spoken).
• Team-oriented with a continuous improvement mindset.

Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

We will soon be in touch to let you know the next steps to be taken!

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