Customer Service Representative Job at Russell Tobin, Roanoke, VA

bmcvMU5CYXArYlZ4UXhuc1ByRStDMHdpRFE9PQ==
  • Russell Tobin
  • Roanoke, VA

Job Description

Russell Tobin's client, an American health insurance company, is hiring Sales Support/Customer Service Reps at Roanoke, VA (Hybrid)

Apply Now!

Employment Type: Contract/Hyrbid

Location: Roanoke, VA 24019 (Hybrid)

Duration: 3+ months with possible extension or conversion

Pay range: $19.50/hr - $20/hr

Training Schedule: Roanoke, VA: 10:00 AM – 6:30 PM EST (Training will be onsite)

Post-Training Schedule: Roanoke, VA: 7:00 AM – 9:00 PM CST Monday – Friday, hybrid in office on Wednesday/Thursday

Job Description

You will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:

  • Handling in-bound phone calls professionally and provide excellent customer service
  • Research and Resolve Sales Agent's questions relating to:
  • how to use self- service tools and to troubleshoot system issues
  • Member concerns
  • Medicaid Verification
  • Application Status and Eligibility
  • On-boarding & Certification process
  • Commission questions
  • Document Call Resolution of each contact in various systems in a clear and concise manner
  • Demonstrate the ability to provide a quality experience for all of our customers
  • Meet minimal performance goals on a weekly basis

Qualifications:

  • At least 1 year of Customer Service experience
  • Ability to communicate clearly and concisely (verbally and written)
  • Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
  • Ability to learn new computer applications quickly and toggle between multiple systems
  • High School diploma or equivalent (GED)
  • Ability to multi-task.

Preferred Qualifications:

  • Experience working in a call center
  • Healthcare and/or insurance industry experience
  • Medicare knowledge
  • Experience supporting a sales team or working with sales representatives
  • Experience navigating a computer while on the phone

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work, Work at office, Monday to Friday,

Similar Jobs

VitalCore Health Strategies

Registered Nurse (RN) Job at VitalCore Health Strategies

 ...leader in Correctional Health Care, has openings for Registered Nurses at Sheriff Al Cannon Detention Center in North Charleston,...  ...childbirth as well as develop health improvement programs. Prepare rooms, sterile instruments, equipment, or supplies and ensure that... 

Navigate Search

Mechanical Maintenance Technician Job at Navigate Search

 ...Mechanical Maintenance Technician Were seeking an experienced Mechanical Maintenance Technician to join our team. This role is responsible for performing all phases of mechanical maintenance throughout the plant, including preventative, corrective, and emergency repairs... 

DRMP

Traffic Design Project Manager Job at DRMP

 ...The Traffic Design Project Manager will help oversee traffic signal design, traffic control design, signing and pavement marking design functions. Want to work on projects that matter? Let's show you what we're building. Traffic Engineer | DRMP Level up your... 

Mindlance

Anti-Money Laundering Analyst Job at Mindlance

 ...Job Tile: AML SAR Writer Location: New Castle, DE Duration: 6 + months The AML Analysts is responsible for managing a caseload of investigations, perform analysis and follow-up and work cases from beginning to completion according to AML procedures and policies... 

C2 Education

SAT English Teacher Job at C2 Education

 ...constructive feedback to students and parents/guardians. Maintain accurate student records and documentation. Collaborate with other teachers and staff to create a supportive and enriching learning environment. Communicate effectively with parents/guardians about...