Customer Service Representative Job at Pyramid Consulting, Inc, Wilmington, NC

bXczeVBST3Q4TDkyUlJydlByQTdDa0VzRGc9PQ==
  • Pyramid Consulting, Inc
  • Wilmington, NC

Job Description

Immediate need for a talented Customer Service Representative . This is a 05+months contract opportunity with long-term potential and is located in Wilmington,DE(Remote– CST/MST). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-70776

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Receive and respond to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner.
  • Mitigate and prevent complaints from being escalated to resolve in initial contact.
  • Serve as the front-line resolution advocate on various members and/or provider inquiries, requests, or concerns.
  • Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
  • Maintain performance and quality standards based on established contact center metrics.
  • Provide customer service in a high pace contact center environment over the phone, via live chats and emails.
  • Document all members or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
  • Remain up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
  • Perform other duties as assigned.
  • Comply with all policies and standards.

Key Requirements and Technology Experience:

  • Key Skills: Customer Service Experience/Call Center Experience
  • Inbound/Outbound calls experience
  • MS Office proficiency .
  • Computer skills, soft skills .
  • Customer Service/Call Center Experience .
  • Inbound/Outbound calls .
  • High School Diploma/GED .
  • As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Tags

Contract work, Local area, Remote job,

Similar Jobs

Astrix

QA/QC Technician (2nd Shift Weekends) Job at Astrix

Our client is a leading manufacturer of beloved dips and sauces found in households across the US. They pride themselves on being a top employer, providing excellent experience for their employees. From product development to manufacturing, the team offers stable careers...

Soho Square Solutions

User Experience Researcher Job at Soho Square Solutions

 ...Role: Senior User Experience Researcher with Aquent Experience Location: Onsite, San Jose, CA/Seattle, WA Contract: 6+ Months...  ...User Experience Researcher, you will join the Office of the CIO, UX Center of Excellence (UX CoE) organization, focusing on employee... 

Humanscale

Injection Molding Technician Job at Humanscale

Overview The Injection Molding Technician is responsible for all aspects of the injection molding process including start-up, shutdown, and troubleshooting of the injection molding processes and related equipment. The technician will ensure that the necessary adjustments...

Kolberg-Pioneer, Inc.

Senior Site Controller Job at Kolberg-Pioneer, Inc.

BUILT TO CONNECT Kolberg-Pioneer is a wholly-owned subsidiary of Astec Industries. Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative...

Rubies

Data Entry Clerk Job at Rubies

 ...detail-oriented National Sales Data Integration Associate to...  ...changes, processes, and system entries Collaborate with cross-functional...  ...Manager with administrative work, project timelines, and maintenance...  ..., military or veteran status, medical condition, genetic information...