SUMMARY DESCRIPTION:
Process orders, satisfy the customers’ requirements and deliver as promised. React quickly, accurately, and competently to all customer requests. Develop an ongoing and strong relationship of trust and honesty with the customer. Communicate customer requirements and issues effectively to our Sales & Manufacturing personnel and Technical Support Group. Enforce Silgan Sales policies, procedures, and resolve any deviations with proper authority.
MAJOR RESPONSIBILITIES:
Communications:
Order Entry:
Pricing:
Inventories and Shipments:
Complaints:
New Customer Inquiries:
AUTHORITY LEVEL (if applicable):
EDUCATION:
Required: High School diploma or GED equivalent. College business degree preferred.
EXPERIENCE:
Required: 3 to 5 years Customer Service experience
SKILLS:
Required: Strong working knowledge of Microsoft Suite (with major focus on Excel functionality- this is critical in the role and used daily), strong verbal and written communication skills, high level of attention to detail.
Preferred: Working knowledge of an ERP system. (Preferred experience with Oracle).
LIMITATIONS & DISCLAIMER:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Silgan will provide reasonable accommodation for qualified applicants and employees with disabilities unless doing so would cause undue hardship.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Silgan Plastics is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan Plastics is a drug-free workplace.
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