Akkodis is seeking a Call Center Agent for a Contract job in Phoenix, Arizona. Ideally looking for someone who has a Minimum of 2 years in a call center or equivalent customer service position.
Pay Range:$17 -$18/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
• Resolve complex inquiries from callers and contact center agents.
• Take ownership of calls escalating beyond contact center agents.
• Identify and escalate unscripted issues to the resource team.
• Manage escalation log to ensure timely follow-up.
• Provide general assistance with calls in downtime as needed.
Qualifications:
• Minimum of 2 years in a call center or equivalent customer service position.
• Experience with escalated or supervisory phone calls strongly preferred.
• Exceptional verbal and written communication skills.
• Ability to proof-read and edit written responses resulting in no spelling, grammar, or punctuation errors.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at irfan.murtuza@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
...fostering a culture that embraces dignity of all. The Counselor III will be responsible for chemical dependency and mental health counseling, case management and treatment planning for clients who have been referred to Maryhaven for treatment. Compensation details:...
...Track and trace shipments using Cargowise software Coordinate with clients, international colleagues, and various vendors, such as airlines, warehouses, and trucking companies Manage billing processes and audit vendor invoices Organize delivery of air imports and...
...our guests' journey - a great one!Also, there are a number of opportunities to work in other roles within our travel centers and restaurants so while we may be hiring for a specific role, we always look to train and offer experience for other roles we have.We hope your...
...Growing / FL-AL-TN The Field Supervisor is responsible for scheduling, coordinating, and overseeing daily and weekly activities on the farm, in collaboration with the Farm Manager. This includes managing employees' workloads, coordinating harvesting activities, conducting...
...Description: $2,000 sign-on bonus! * At BRIA, we are community-driven with a focus on work-life balance. Our nursing homes offer a compassionate care environment, empowering you. Licensed Practical Nurse (LPN) Benefits: ~ Growth from within ~ Next day pay...