Job Description

What you’ll do:

This position supports the Property Manager in all aspects of property management and serves as a liaison between our office and guests and residents with respect to reservations, maintenance and other issues as needed.

Your job will include:

• Respond to questions and complaints in a timely manner.
• Contact guests to address any issues that require immediate attention.
• Schedule maintenance calls and generate work orders for the repair of buildings and grounds.
• Order inventory and obtain estimates for repairs.
• Process new applications for long-term residency, including background checks and file maintenance.
• You may assist the Activities team with hiring entertainment, purchasing supplies and managing ticket sales for events.
• Manage the petty cash account, accounts payable and receivable, credit card reconciliations, cash reconciliations and bank deposits.
• Manage calendars, reservation system and perform general administrative tasks.

Skills & experience you need:

• Bachelor’s degree, or a combination of education and equivalent experience.
• 3+ years of experience in on-site property management and guest service
• Solid experience in customer service and basic knowledge of building structures.
• Experience coordinating and scheduling appointments.
• Proficiency with Microsoft Office and other web-based applications, including email and financial systems.
• Experience performing administrative tasks and the ability to manage multiple projects simultaneously and prioritize based on guest needs.
• Meticulous attention to detail.
• Valid driver’s license, good driving record and current auto insurance.

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